Shipping policy

This Shipping Policy applies to orders placed through the PrintCraft Creations online store.

Many of our products are manufactured to order. Please read the information below regarding production times, shipping, delivery estimates and international orders before placing your order.

1. Production Time

Many PrintCraft products are produced after an order has been placed rather than being held as finished stock.

Our normal production time is approximately 1–2 weeks before shipment.

Production time may vary depending on:

• the size and complexity of your order;
• the number of products ordered;
• current production capacity;
• material availability; and
• unusually high order volumes.

If a product has a different expected production time, this will normally be stated on the product page.

Production time is separate from shipping time.

For example, an order with a 1–2 week production time and a 2–5 business day shipping estimate should normally be expected to arrive after the production period plus the shipping period.

2. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your order.

The available shipping methods and prices may depend on:

• destination;
• package size;
• package weight;
• order value; and
• available shipping services.

You will be able to review the applicable shipping charge before completing payment.

3. Shipping Within Norway

Orders shipped within Norway are normally delivered using Posten or Bring, depending on the selected shipping service and the size of the shipment.

After the order has been produced and dispatched, the estimated shipping time within Norway is normally:

2–5 business days

This is an estimate rather than a guaranteed delivery date unless a specific guaranteed service has been expressly offered.

Remote locations and periods of unusually high carrier demand may result in longer delivery times.

4. Shipping Within Europe

For orders shipped to European destinations outside Norway, the estimated shipping time after dispatch is normally:

5–10 business days

Actual delivery time may vary depending on the destination, carrier, local postal service and customs processing.

International customs procedures may cause additional delays that are outside our direct control.

5. International Shipping

For destinations outside Norway and Europe, the estimated shipping time after dispatch is normally:

7–21 business days

Delivery times vary significantly between countries and may be affected by:

• customs clearance;
• local postal services;
• carrier capacity;
• public holidays;
• border controls;
• import procedures; and
• other circumstances outside our reasonable control.

The estimated shipping time begins when the order has been dispatched and does not include production time.

6. Estimated Delivery Times

Unless expressly stated otherwise, all delivery times shown by PrintCraft are estimates.

For made-to-order products, the approximate total delivery time consists of:

Production time + shipping time

An estimated delivery date is not intended to limit any statutory rights you may have if an order is significantly delayed or is not delivered.

If we become aware of a substantial delay affecting your order, we will make reasonable efforts to inform you.

7. Order Dispatch and Tracking

When your order has been dispatched, you will receive a shipping confirmation.

Where tracking is available for the selected shipping service, the confirmation will include tracking information or a tracking number.

Some shipping services or destinations may offer limited tracking information.

Tracking information may take some time to become active after the shipment has been handed over to the carrier.

8. Shipping Address

Please ensure that your shipping address is complete and correct before placing your order.

The customer is responsible for providing accurate delivery information, including where applicable:

• full name;
• street address;
• postal code;
• city;
• country;
• telephone number; and
• any information reasonably required by the carrier.

If you discover an error in your shipping address, please contact us at stian@printcraft.no as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to correct the address.

Once a shipment has been handed over to the carrier, we may no longer be able to change the delivery address.

9. Unclaimed, Refused or Undeliverable Shipments

If a shipment is returned to us because:

• the customer provided an incorrect or incomplete address;
• the shipment was not collected within the carrier's collection period;
• delivery was repeatedly unsuccessful for reasons attributable to the recipient; or
• the recipient refused the shipment without exercising a statutory right;

we will contact the customer after the shipment has been returned to us.

If the customer requests that the order be shipped again, additional shipping costs may apply where permitted by applicable law.

Any refund or other resolution will be handled in accordance with our Refund & Return Policy and applicable consumer law.

This section does not apply where the failed delivery was caused by PrintCraft, the carrier or circumstances for which the customer is not responsible.

10. Damaged Shipments

We package our products carefully, but damage may occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours, at stian@printcraft.no.

Please include:

• your order number;
• a description of the damage;
• photographs of the damaged product;
• photographs of the outer packaging; and
• photographs of any damaged internal packaging.

Keeping the packaging until the matter has been resolved may help us investigate the damage with the carrier.

The request to contact us promptly is intended to help us investigate transport damage and does not limit your statutory consumer rights.

Where PrintCraft is responsible for resolving the issue, we will provide an appropriate remedy in accordance with applicable consumer law.

11. Lost Shipments

If your tracking information indicates that a shipment may be lost, or your order has not arrived within a reasonable period after the expected delivery time, please contact us at stian@printcraft.no.

We may first investigate the shipment with the carrier.

For consumer purchases where PrintCraft arranged the shipping, we will handle confirmed lost shipments in accordance with applicable consumer law.

Depending on the circumstances, this may include replacement of the order or a refund.

A customer is not required to resolve a carrier claim directly with the shipping company where PrintCraft remains legally responsible for delivery.

12. Risk During Shipping

For consumer purchases where PrintCraft arranges the shipping, the risk of loss or damage generally remains with PrintCraft until you, or a third party designated by you other than the carrier, have physically received the goods.

Different rules may apply if you independently arrange transportation using a carrier or shipping service that was not offered by PrintCraft.

13. International Customs, Taxes and Import Charges

International orders may be subject to customs procedures, import VAT, customs duties, handling charges or other local fees imposed by the destination country.

Where such charges are not collected by PrintCraft during checkout, they are normally payable by the recipient.

These charges are determined by the destination country's authorities or the carrier and are not controlled by PrintCraft.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Customs clearance may delay delivery.

Where PrintCraft collects applicable taxes, duties or similar charges during checkout, this will be shown as part of the order before payment is completed.

14. Customs Documentation

For international shipments, PrintCraft will provide customs information and shipping documentation as required for the shipment.

We are required to declare shipments accurately and cannot:

• declare a commercial order as a gift;
• deliberately declare a false product value; or
• provide intentionally incorrect customs information at the customer's request.

The declared value will be based on the applicable value of the goods as required for customs purposes.

15. Customs Delays

Customs authorities may inspect or temporarily hold international shipments.

The time required for customs clearance is outside PrintCraft's direct control and may vary considerably between destinations.

Where a shipment is delayed by customs, we will assist with reasonable documentation requests where possible.

Customs delays do not automatically mean that a shipment has been lost.

16. Refused International Shipments

If an international shipment is refused because the recipient does not wish to pay applicable import charges, or otherwise refuses delivery for reasons not caused by PrintCraft, the shipment may be returned to us.

Once the shipment has been returned, we will handle the order in accordance with our Refund & Return Policy and applicable law.

Where permitted by applicable law, costs resulting directly from an unjustified refusal of delivery may be deducted from any amount otherwise refundable.

This does not limit any statutory right of withdrawal or other mandatory consumer rights.

17. Multiple Products and Split Shipments

Orders containing multiple products will normally be shipped together once all products are ready.

In some circumstances, we may divide an order into multiple shipments.

If we choose to split an order for operational reasons, you will not be charged additional shipping costs unless this has been agreed with you in advance.

Separate shipments may arrive on different dates.

18. Combined Production Times

If an order contains products with different production times, the entire order will normally be shipped when all products are ready.

The product with the longest production time may therefore determine when the complete order is dispatched.

If you need part of an order sooner, please contact us before placing the order to ask whether separate shipping is possible.

Additional shipping charges may apply if separate shipping is requested by the customer.

19. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at stian@printcraft.no.

Whether an order can be changed may depend on its production and shipping status.

Your statutory rights, including any applicable right of withdrawal or right to cancel before delivery, are not limited by this section.

Further information is available in our Refund & Return Policy and Terms of Service & Conditions of Sale.

20. Delivery Problems

If you experience any problem with delivery, please contact PrintCraft before attempting to resolve a claim directly with the carrier.

Please provide your order number and, where available, the tracking number.

We will review the shipment and assist with resolving the issue where PrintCraft is responsible for the delivery.

21. Contact Information

PrintCraft Creations
Operated by Olsen 3D Printing
Organisation number: 928 664 651
VAT number: NO 928 664 651 MVA

Vestveien 41A
3292 Stavern
Norway

Email: stian@printcraft.no
Phone: +47 915 25 015