Refund policy
At PrintCraft Creations, we want you to be satisfied with your purchase. This Refund & Return Policy applies to consumer purchases made through our online store.
1. 14-Day Right of Withdrawal
If you are a consumer, you normally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the goods.
For orders containing multiple items delivered separately, the withdrawal period begins on the day after the final item is received.
To exercise your right of withdrawal, you must notify us clearly before the 14-day withdrawal period has expired.
You can contact us at:
PrintCraft Creations
Operated by Olsen 3D Printing
Vestveien 41A
3292 Stavern
Norway
Email: stian@printcraft.no
Phone: +47 915 25 015
Organisation number: 928 664 651
You may notify us by email or by using the statutory withdrawal form provided with your order. You are not required to use a specific form, as long as your message clearly states that you wish to withdraw from the purchase.
2. Returning an Item
After notifying us that you are exercising your right of withdrawal, you must return the goods without undue delay and no later than 14 days after the date you notified us.
Unless otherwise agreed, return shipping is paid by the customer.
You are responsible for ensuring that the product is securely packaged for return.
We recommend using a traceable shipping service and keeping your shipping receipt until the return has been completed.
Please do not send returns cash on delivery.
Returns should be sent to:
PrintCraft Creations / Olsen 3D Printing
Vestveien 41A
3292 Stavern
Norway
3. Condition of Returned Items
You may inspect the product in the same way you reasonably would in a physical store.
You are responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and function.
If the value of the returned product has been reduced because of excessive handling, we may deduct an amount corresponding to the reduction in value from the refund, where permitted by applicable law.
Products should therefore be returned complete and, where reasonably possible, with their original packaging and included accessories.
Opening the packaging does not in itself remove your statutory right of withdrawal.
4. Refunds
When you validly exercise your right of withdrawal, we will refund the payments covered by the withdrawal, including the cost of our least expensive standard delivery option offered for the order, where required by applicable law.
If you chose a more expensive shipping method than our standard delivery option, the additional shipping cost is not refundable.
We will issue the refund without undue delay and no later than 14 days after receiving your notice of withdrawal.
For purchases of physical goods, we may withhold the refund until we have received the returned goods or until you have provided documentation showing that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise expressly agreed.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
5. Customised and Personalised Products
The statutory right of withdrawal may not apply to goods that are made according to the customer's individual specifications or that have been given a clearly personalised character.
Where this exception applies, it will be made clear to you before you place the order.
A product being manufactured or 3D printed after an order is placed does not, by itself, mean that the product is excluded from the right of withdrawal.
Standard products and standard options offered in our store are therefore subject to the ordinary right of withdrawal unless an applicable legal exception has been clearly stated before purchase.
6. Digital Products
Where we sell digital content that is supplied electronically, the statutory right of withdrawal may cease once delivery has begun if you have expressly consented to immediate delivery and acknowledged that this causes the right of withdrawal to be lost, where permitted by applicable law.
This section does not affect purchases of physical products.
7. Damaged, Defective or Incorrect Items
The statutory right of withdrawal is separate from your rights if a product is damaged, defective or does not correspond to what you ordered.
If your order arrives damaged, contains the wrong item or appears to have a manufacturing defect, please contact us at stian@printcraft.no as soon as possible.
Please include:
- your order number;
- a description of the problem;
- photographs of the product; and
- photographs of the packaging if the item was damaged during shipping.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Reporting transport damage quickly helps us investigate the shipment with the carrier, but a request to contact us promptly does not limit your statutory consumer rights.
8. Minor Characteristics of 3D-Printed Products
Many of our products are manufactured using 3D printing.
Minor layer lines, support marks, small surface variations or other characteristics inherent to the 3D-printing process may occur.
These characteristics do not necessarily constitute a defect where they are consistent with what can reasonably be expected from the manufacturing method and the product description.
This does not affect your statutory rights where a product is actually defective or does not correspond to the product you purchased.
9. Order Cancellations Before Production or Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at stian@printcraft.no.
Where cancellation is possible, we will cancel the order and refund the applicable amount.
For individually customised or personalised products, cancellation may not be possible once production has begun if the product falls within a statutory exception to the right of withdrawal.
Any such limitation will be communicated before the order is placed where required.
10. Exchanges
We do not operate a separate statutory exchange scheme.
If you would like another product, colour, size or variant, the simplest solution is normally to return the eligible product in accordance with this policy and place a new order.
If you received the wrong item or variant due to an error on our part, please contact us and we will arrange a suitable solution.
11. Complaints and Statutory Consumer Rights
Nothing in this Refund & Return Policy limits any mandatory rights you have under applicable consumer protection legislation.
For Norwegian consumer purchases, statutory rights relating to defects and complaints apply independently of the 14-day right of withdrawal.
If you believe that a product is defective, please contact us at stian@printcraft.no and include your order number and information about the issue.
12. Contact Information
For questions regarding returns, refunds, cancellations or defective products, please contact:
PrintCraft Creations
Operated by Olsen 3D Printing
Organisation number: 928 664 651
VAT number: NO 928 664 651 MVA
Vestveien 41A
3292 Stavern
Norway
Email: stian@printcraft.no
Phone: +47 915 25 015