Refund policy
Introduction
This purchase is governed by the standard terms and conditions for consumer purchases of goods over the Internet set out below. “Consumer purchase” here refers to the sale of goods to a consumer who is not primarily acting as part of a business activity, and where the seller is engaged in business activity involving the sale of goods over the Internet. The contract has been prepared and recommended for use by the Consumer Ombudsman.
Consumer purchases over the Internet are primarily regulated by the Contract Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act, and the E-Commerce Act, all of which grant the consumer non-waivable rights. The provisions of this contract shall not be understood as limiting the statutory rights, but set out the parties’ most important rights and obligations for the transaction. The seller may choose to offer the buyer better terms than those set out in these conditions.
In cases where the contract does not directly provide a solution to an issue, the contract must be supplemented by applicable statutory provisions.
1. The Agreement
The agreement between the buyer and the seller consists of the information provided by the seller about the purchase in the ordering solution of the online store (including, among other things, information about the nature, quantity, quality, and other characteristics of the goods, as well as price and delivery terms), any direct correspondence between the parties (for example, e-mail), and these terms and conditions of sale.
In the event of conflict between the information provided by the seller in the ordering solution, the direct correspondence between the parties, and these terms and conditions, the direct correspondence and the information in the ordering solution shall take precedence over the terms and conditions, provided that this does not conflict with binding legislation.
2. The Parties
Seller:
Company name: Olsen 3D Printing / PrintCraft Creations
Contact address: Vestveien 41A, 3292 Stavern
E-mail: stian.olsen@olsen3dprinting.no
Telephone number: +47 915 25 015
Organisation number: 928 664 651
The buyer is the legal person placing the order.
3. Prices
The prices stated in the online store include value-added tax (VAT). Information on the total costs the buyer must pay, including all charges (VAT, customs duties, and similar) and delivery costs (shipping, postage, invoicing fees, packaging, etc.), as well as a specification of the individual elements of the total price, is provided in the ordering solution before the order is placed. Deliveries of goods to Svalbard or Jan Mayen shall be sold without VAT.
4. Conclusion of the Agreement
The agreement is binding for both parties when the seller has received the buyer’s order.
A party is not bound by the agreement if there has been a writing or typing error in the seller’s offer in the ordering solution or in the buyer’s order, and the other party realised or should have realised that such an error existed.
5. Order Confirmation
When the seller has received the buyer’s order, the seller shall, without undue delay, confirm the order by sending an order confirmation to the buyer.
The buyer is advised to check that the order confirmation corresponds with the order regarding quantity, type of goods, price, etc. If there is any discrepancy between the order and the confirmation, the buyer should contact the seller as soon as possible.
6. Payment
The seller may demand payment for the goods from the time they are dispatched from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering for up to four days from the date of the order.
When paying by credit card, the Financial Agreements Act applies.
If the seller offers post-delivery invoicing, the invoice must be issued upon shipment of the goods. The due date shall be set to at least 14 days after the buyer receives the shipment.
If the seller has a special need to require advance payment from the buyer, for example in a manufacturing purchase, the seller may demand this.
Buyers under the age of 18 may only pay directly upon delivery by the seller, or upon collection of the goods via cash-on-delivery.
7. Delivery
Delivery of the goods from the seller to the buyer takes place in the manner, at the place, and at the time stated in the ordering solution of the online store.
If no delivery time is stated, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the customer’s order. If the seller is responsible for shipping the goods to the buyer, they must ensure that the goods are transported to the destination appropriately and under standard terms for such transport. The destination is the buyer’s address unless otherwise specifically agreed.
If a prepaid order is not collected in the store within 28 days from the order being confirmed as ready for collection, the order will be cancelled. The buyer will receive an SMS and email when the order is ready for pickup. The customer will be contacted twice during the 28-day period as a reminder. After 28 days, the buyer will be refunded the purchase price for all goods for which the right of withdrawal applies.
8. Transfer of Risk
The risk for the goods transfers to the buyer when the item is taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over a good that has been made available to them under the agreement, the buyer still bears the risk of loss or damage due to the goods’ inherent properties.
9. Right of Withdrawal
The buyer may withdraw from the purchase in accordance with the provisions of the Right of Withdrawal Act. The right of withdrawal means that the buyer may return the goods to the seller without providing a reason, even if there is no defect and even if the item has been delivered.
The right of withdrawal entails a 10-day return period for unused goods.
The buyer must notify the seller of the use of the right of withdrawal within 10 days after receiving the goods, the prescribed information regarding the right of withdrawal, and the withdrawal form. If the buyer receives the form and necessary information at a later time than delivery, the withdrawal period starts on the day the buyer receives them. If the buyer has not received sufficient information or a withdrawal form, the withdrawal period nevertheless expires three months after receiving the goods. If no information has been provided at all, the period is one year.
The notification from the buyer to the seller should, for evidentiary reasons, be in writing (withdrawal form, e-mail, fax, or letter) and must include information on how the goods will be returned.
When exercising the right of withdrawal, the goods must be returned within a reasonable time. The seller is obligated to refund the entire purchase price to the buyer within 30 days from the day the seller receives the goods or a dispatch note, or the goods have otherwise been placed at the seller’s disposal. The seller may not charge fees for the buyer’s use of the right of withdrawal, but may require the buyer to cover the cost of return shipping.
The buyer may examine the product before withdrawing. However, the product must be returned to the seller in approximately the same condition, unused, and in the same quantity as when received. The buyer should return the product in its original packaging if possible.
The buyer cannot withdraw from the purchase of goods that deteriorate rapidly or goods that by their nature cannot be returned.
By accepting these terms, you consent that Olsen 3D Printing / PrintCraft Creations may apply a logo to a product before the withdrawal period expires. This means that a product customised with a logo at your request is not covered by the right of withdrawal. Applying a logo does not, however, affect your right to make a warranty claim regarding defects.
10. Inspection of the Goods
When the buyer receives the goods, it is recommended that they, to a reasonable extent, examine whether the goods conform to the order, whether they have been damaged during transport, or whether they otherwise have defects.
If the goods do not correspond with the order or have defects, the buyer must notify the seller by submitting a complaint in accordance with section 11 of this contract.
11. Complaints Regarding Defects and Deadline for Claims in Case of Delay
If a defect exists, the buyer must notify the seller within a reasonable time after discovering it. The deadline may never be shorter than two months from the time the defect was discovered. However, a complaint must be made no later than two years after the buyer took over the goods. If the goods or parts thereof are intended to last considerably longer, the complaint deadline is five years.
In the case of delay, claims must be directed to the seller within a reasonable time after the delivery time has passed and the goods have not been delivered.
If the goods were paid for with a credit card, the buyer may also choose to complain and submit a claim directly to the credit provider (credit card company). Notifications to the seller or the credit provider should be in writing (email, fax, or letter).
12. Buyer’s Rights in Case of Delay
If the seller does not deliver the goods, or delivers them late according to the agreement, and the delay is not due to the buyer or circumstances on the buyer’s side, the buyer may, pursuant to chapter 5 of the Consumer Purchases Act, withhold payment, demand fulfilment, cancel the agreement, and claim compensation from the seller.
Fulfilment:
If the seller does not deliver at the delivery time, the buyer may uphold the purchase and set a reasonable additional deadline for fulfilment. The buyer may not demand fulfilment if there is an obstacle the seller cannot overcome, or if fulfilment would cause unreasonable inconvenience or cost disproportionate to the buyer’s interest. If the obstacle ceases within a reasonable time, the buyer may demand fulfilment.
Cancellation:
The buyer may cancel the agreement if the delay is substantial or if the seller does not deliver within the additional deadline set by the buyer. The buyer cannot cancel while the additional deadline is running unless the seller has stated that delivery will not occur.
Compensation:
The buyer may claim compensation for losses suffered as a result of the delay under section 24 of the Consumer Purchases Act.
The buyer must submit claims to the seller in accordance with section 11 of this contract.
13. Buyer’s Rights in Case of Defects
If the goods have a defect not caused by the buyer or by circumstances on the buyer’s side, the buyer may, pursuant to chapter 6 of the Consumer Purchases Act, withhold payment, choose between repair and replacement, demand a price reduction, cancel the agreement, and claim compensation.
Repair or replacement:
The buyer may demand that the seller repair the defect or deliver replacement goods. The seller may refuse if the demand is impossible or would incur unreasonable costs.
The seller must perform repair or replacement within a reasonable time, at no cost to the buyer, without risk that the buyer will not have their expenses covered, and without significant inconvenience. The seller cannot attempt repair or replacement more than twice for the same defect unless special circumstances make further attempts reasonable.
Even if the buyer does not demand repair or replacement, the seller may offer it immediately. If the seller remedies the issue promptly, the buyer cannot demand a price reduction or cancellation.
Price reduction:
If the defect is not repaired or remedied by replacement, the buyer may claim a proportional price reduction.
Cancellation:
Instead of a price reduction, the buyer may cancel the agreement except where the defect is insignificant.
Compensation:
The buyer may also claim compensation for financial losses resulting from the defect under section 33 of the Consumer Purchases Act.
The buyer must submit claims in accordance with section 11. Complaint rules apply in addition to and independently of the right of withdrawal and any guarantees provided by the seller.
14. Seller’s Rights in Case of Buyer’s Breach
If the buyer fails to pay or fulfil other duties under the agreement, and the failure is not due to the seller or circumstances on the seller’s side, the seller may, pursuant to chapter 9 of the Consumer Purchases Act, withhold the goods, demand fulfilment, cancel the agreement, and claim compensation. The seller may also, when applicable, claim interest on overdue payments, debt collection fees, and fees for uncollected goods not paid in advance.
Fulfilment:
If the buyer does not pay, the seller may uphold the purchase and demand payment. If the goods have not been delivered, the seller loses this right if they wait an unreasonably long time before presenting the claim.
Cancellation:
In cases of substantial non-payment or other substantial breach, the seller may cancel the agreement. The seller cannot cancel after payment has been made.
The seller may also cancel if the buyer does not pay within an additional deadline for payment set by the seller. The seller cannot cancel while the additional deadline is running unless the buyer has stated they will not pay.
Compensation:
The seller may claim compensation for financial loss resulting from the buyer’s breach, under section 46 of the Consumer Purchases Act.
Interest / debt collection fees:
If the buyer does not pay in accordance with the agreement, the seller may claim interest under the Interest on Late Payments Act. After prior notice, unpaid claims may be sent to debt collection, and the buyer may then be held liable for fees under the Debt Collection Act.
Fee for uncollected goods not paid in advance:
If the buyer fails to collect unpaid goods, the seller may charge a fee of NOK [amount] + return shipping. The fee may only cover the seller’s actual expenses. Such a fee cannot be charged to buyers under the age of 18.
15. Guarantee
Any guarantee provided by the seller or manufacturer grants the buyer rights in addition to statutory rights. A guarantee therefore does not limit the buyer’s right to submit complaints or claims for delay or defects under sections 12 and 13.
16. Personal Data
Unless the buyer consents otherwise, the seller may only collect and store personal data necessary to fulfil the seller’s obligations under the agreement. Personal data relating to buyers under 15 years may not be collected without consent from parents or guardians.
The buyer’s personal data may only be disclosed to others if necessary for the seller to fulfil the agreement, or in cases required by law.
The seller may only collect the buyer’s national identification number where there is an objective need for secure identification and such collection is necessary.
If the seller wishes to use the buyer’s personal data for other purposes—such as sending advertising or information beyond what is necessary for the agreement—the buyer’s consent must be obtained at the time of entering the agreement. The seller must inform the buyer of what the personal data will be used for and by whom. Consent must be voluntary and given through an active action, such as ticking a checkbox.
The buyer must be able to easily contact the seller—for example by phone or e-mail—if they have questions about the use of personal data or wish to have their data deleted or amended.
See our privacy policy.
17. Dispute Resolution
The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council for assistance in a dispute with the seller. If an amicable solution is not reached after mediation by the Consumer Council, either party may request in writing that the Council refer the case to the Consumer Disputes Commission. Decisions of the Commission become legally binding four weeks after notification. Before the decision becomes final, either party may bring the case before the district court by submitting a summons to the Commission.
References:
(All legal citations translated directly from the Norwegian text, preserved for accuracy.)
• See Act of 19 June 2009 No. 58 relating to Value-Added Tax § 1-2 (2).
• A credit card is a payment card where settlement takes place afterward, as the card issuer sends an invoice to the cardholder.
• A debit card is a payment card linked to a deposit account. Use of the card debits the user’s account.
• Cf. standard agreement prepared by the Joint Contracts Committee for the Savings Banks Association and the Financial Industry Organisation – Terms for credit cards and charge cards – consumer relations section 12, and standard terms prepared for payment cards section 11.
• Act of 25 June 1999 No. 46 on Financial Agreements and Financial Assignments (Financial Agreements Act).
• Individuals under 18 may only pay as stated, as they cannot incur debt under the Guardianship Act § 9.
• Act of 20 June 2014 No. 27 on information duties and right of withdrawal in distance selling (Right of Withdrawal Act).
• Act of 25 June 1999 No. 46 on Financial Agreements and Financial Assignments § 54b.
• Act of 17 December 1976 No. 100 on interest on late payments.
• Act of 13 May 1988 No. 26 on debt collection and recovery of overdue monetary claims.
• Fees cannot be charged to persons under 18 since they cannot incur debt under § 9 of the Guardianship Act.
• Act of 15 June 2018 No. 38 on processing of personal data.